Op/Ed: Why Trust Matters

To me, it was a thunderclap. Years ago, when I was in Congress, we were in the midst of a tense, contentious debate. Members had gotten irritated, levying charges back and forth, and tempers were rising. It was starting to look like we might just go off the rails. Then one member stood up, asked for our attention, and said to us, "Let's remember: trust is the coin of the realm."

His statement a...